Everything customers ask us

Yes. Every device gets a Zerofix ticket ID at check-in. Use it on our Track Repair page to see live status, received, diagnosed, awaiting approval, in repair, quality check and ready for pickup. We also send key updates, including photos where useful, directly on WhatsApp.

Walk-ins are welcome any day between 10 AM and 8 PM. Booking a slot through the Book Repair page or WhatsApp simply guarantees you zero waiting and lets us pre-arrange parts for your model, which often makes same-day repair possible.

Yes. After diagnosis, we send your itemised estimate on WhatsApp, parts, labour and ETA, in writing. Reply to approve, ask questions, or decline; nothing is repaired until you say yes. If you decline, you only pay the standalone diagnosis fee, if applicable.

We accept UPI (Google Pay, PhonePe, Paytm), all major credit and debit cards, net banking and cash. For larger repairs you can pay a small advance at approval and the balance at pickup. A GST invoice is provided with every repair and purchase.

Yes. Selected repairs such as screen, battery and port replacements carry a 30-day Zerofix warranty covering the part and our workmanship. You receive a warranty card with your bill, and claims are hassle-free, bring the device and the card, and we re-fix it free. Physical damage and liquid damage after the repair are not covered.

We offer both, clearly labelled. Wherever original parts are available we quote them first; high-quality OEM-grade alternatives are offered as a budget option with the difference explained upfront. The part grade you approved is printed on your bill, and warranty applies to both options.

Yes, we offer doorstep pickup and drop for both mobiles and laptops. Book a slot on WhatsApp or through the Book Repair page, and our executive collects the device with a signed receipt. Pickup and drop is free on most repairs; a small charge may apply on minor jobs, which we confirm when you book.

Data privacy is non-negotiable at Zerofix. Technicians work under a strict no-browsing policy, repairs are done in-house, and we ask you to remove or share lock codes only when the repair genuinely requires testing. For storage and recovery jobs, your data is never copied beyond the recovery target and is wiped from our systems after handover.

Most common repairs, screens, batteries, charging ports, are done the same day, often within 45 to 90 minutes once parts are in stock. Board-level work, liquid damage and data recovery take 1 to 7 days depending on severity. You get a clear ETA with your estimate before we start, and WhatsApp updates if anything changes.

Absolutely, Apple devices are one of our core strengths. We handle iPhone displays, batteries, back glass and Face ID checks, plus MacBook batteries, keyboards, displays, liquid damage and logic-board repair. Every Apple repair starts with a free diagnosis and a written estimate before any work begins.

Yes, tempered glass, cases, chargers, cables, earphones, SSDs, RAM, laptop bags and more, all sourced from verified suppliers. Glass and screen guards are fitted free when you buy them from us. If we don't stock something for your model, we can usually arrange it within a couple of days.

If diagnosis shows a repair isn't possible or isn't worth the cost, we tell you honestly instead of experimenting on your device. You pay only the standalone diagnosis fee, if applicable. We can also help you recover your data from the device or get a fair exchange value through our used-device program.

Yes. We buy used phones and laptops after a transparent grading check done in front of you, with instant UPI payment. You can also exchange your old device against a repair bill, an accessory purchase or a graded refurbished device from our stock.

Yes, Zerofix runs annual maintenance contracts for offices, startups and institutions covering laptops, desktops and company phones. Plans include priority turnaround, doorstep pickup, quarterly preventive maintenance and a single dashboard-style WhatsApp thread for your IT team. The first device diagnosis is free for new corporate accounts.