Privacy Policy

01.Information we collect

When you book a repair, track a ticket, sell a device or contact us, we collect only what we need to serve you:

• Contact details, your name, mobile number and, where you share it, email address and pickup address.
• Device details, brand, model, IMEI or serial number, reported issue and photos you choose to share with us.
• Repair records, diagnosis notes, estimates, approvals, invoices and warranty information linked to your ticket ID.
• Communication history, WhatsApp and call interactions related to your repair, so any team member can help you without asking you to repeat yourself.

02.Data on your device

Repair work sometimes requires switching your device on and testing core functions. Our technicians follow a strict device-data code: we never open your personal files, photos, chats or accounts unless a specific repair (for example, data recovery you have requested) requires it, and then only with your explicit consent.

Wherever possible, we recommend you back up and, for sensitive situations, log out of accounts before handing over a device. For data recovery jobs, recovered data is handed over to you and removed from our working storage after delivery.

03.How we use your information

• To diagnose, repair, test and return your device, and to keep you updated on WhatsApp at each stage.
• To generate estimates, invoices and warranty records for your repair.
• To respond to enquiries about accessories, used devices or corporate AMC plans.
• To improve our service quality, for example, reviewing turnaround times and repeated issues.

04.What we never do

• We never sell or rent your personal information to anyone.
• We never browse personal content on your device out of curiosity, access is strictly need-based and consent-based.
• We never send marketing spam. Service updates relate to your repair; promotional messages are sent only if you opt in.

05.Data retention & security

Repair and invoice records are retained as required for warranty support and applicable Indian tax and consumer-protection law. Access to customer records is restricted to trained Zerofix staff. Devices awaiting repair are stored in a secure, monitored area.

06.Your rights & choices

You may ask us to correct your contact information, share a copy of your repair records, or delete your personal data after warranty obligations end. To make a request, contact us using the details below.

07.Contact us

For any privacy question or request, reach Zerofix at care@zerofixnow.com or call +919116665461. You can also visit us at B-16 , Ground Floor , Mahalaxmi Nagar, Behind World Trade Park (WTP), Jaipur.