Terms & Conditions

01.Estimates & approvals

Every repair starts with a diagnosis. We share a written estimate (typically on WhatsApp) before chargeable work begins. Work proceeds only after your approval. If additional faults are discovered mid-repair, we pause and send a revised estimate, you can approve, decline, or take the device back as-is.

Prices quoted on the website are indicative starting prices. The final quote depends on your exact model, part quality you choose, and parts availability.

02.Diagnosis charges

Diagnosis is free when you go ahead with the repair at Zerofix. If you choose not to repair after diagnosis, a nominal diagnosis fee (communicated upfront, typically ₹199–₹499 depending on device type) applies for the technician's bench time. Board-level and data-recovery diagnosis may carry a separately quoted fee.

03.Parts & quality

• We clearly state the grade of every part in your estimate (original pull, OEM-grade, or premium compatible).
• Replaced faulty parts are returned to you on request, except parts swapped under manufacturer or supplier warranty.
• Repairs by Zerofix may affect your device's manufacturer warranty if it is still active, we will flag this before starting work.

04.Turnaround time

Most common repairs (screens, batteries, charging ports) are completed same-day. Board-level work, liquid-damage treatment and data recovery take longer and are quoted per job. Timelines shared are good-faith estimates; delays caused by parts availability are communicated proactively on WhatsApp.

05.Device collection & uncollected devices

Please collect your device within 7 days of the 'Ready for pickup' update. We hold devices safely for 30 days from that date. After 30 days without response to our reminders, storage charges of ₹50/day may apply; after 90 days, uncollected devices may be disposed of or sold to recover repair and storage costs, as permitted by applicable law.

06.Liability

We treat every device as if it were our own. However, pre-damaged devices (liquid damage, severe drops, prior unauthorised repairs) carry inherent risk: a device that arrives dead or unstable may not survive diagnosis or repair. Our liability for any claim is limited to the repair amount paid to Zerofix for that job. We strongly recommend backing up your data before any repair; Zerofix is not responsible for data loss during repair unless a data-backup service was specifically requested and paid for.

07.Used device buy / sell / exchange

• Sale quotes depend on physical inspection and IMEI/serial verification, online quotes are indicative ranges.
• We record IMEI/serial numbers and government ID where required, and purchase only from lawful owners.
• Refurbished devices are graded transparently (A+ to D) and carry the warranty stated on the invoice.

08.Accessories

Accessories carry the warranty stated on their invoice. Physical or liquid damage after purchase is not covered. Compatibility guidance is provided in good faith, please verify your exact model at purchase.

09.Corporate AMC

AMC scope, device counts, SLAs and billing terms are governed by the signed AMC agreement, which prevails over these general terms where they differ.

10.Disputes

We resolve almost everything with a conversation, reach us at +919116665461 or care@zerofixnow.com. Unresolved disputes are subject to the jurisdiction of the courts at our registered location.