Refund & Warranty Policy

01.Repair warranty, what's covered

Selected repairs carry a 365-day Zerofix warranty from the date of delivery, stated explicitly on your invoice and trackable against your ticket ID.

• Replaced parts (e.g. display, battery, charging port) failing under normal use.
• The specific workmanship of the repair performed, for example, a reassembly fault.
• Free re-inspection and rework if the same issue recurs within the warranty window.

02.What's not covered

• Physical damage after delivery, drops, pressure cracks, bent frames.
• Liquid damage after delivery, including humidity ingress on devices with already-compromised seals.
• Faults unrelated to the repair performed (a battery warranty does not cover a later speaker failure).
• Devices opened or repaired elsewhere after our repair, warranty seals must be intact.
• Liquid-damage treatments and board-level micro-soldering jobs, which are inherently best-effort; any limited coverage will be stated on the invoice.
• Data loss, please back up before every repair; data recovery is a separate, explicitly scoped service.

03.Refurbished device warranty

Refurbished devices sold by Zerofix carry the warranty stated on their invoice, typically 90 days for grades A+ and A, and 30 days for grade B. Coverage mirrors the repair warranty above: functional faults are covered; physical and liquid damage are not.

04.Claiming warranty

Message us on WhatsApp with your ticket or invoice number, or call +919116665461. Bring or send the device with its invoice. Verified warranty claims are prioritised, most are resolved within 24–48 hours at no charge.

05.Advance payments & refunds

• If we cannot complete an approved repair, your advance is refunded in full within 5–7 working days to the original payment method.
• If you cancel after approval but before parts are ordered, the advance is refunded minus any diagnosis fee.
• If you cancel after a special-order part has been procured for your device, the part cost may be deducted from the refund, we'll tell you this before you approve.
• No-fix board-level and data-recovery attempts are charged only as quoted upfront; if we quoted 'no recovery, no fee', that is exactly what applies.

06.Accessory returns

Unused accessories in original packaging can be exchanged within 7 days with the invoice. Manufacturing defects are replaced under the accessory's stated warranty. Tempered glass, once applied, cannot be returned.

07.Questions

If anything here is unclear, ask before you approve a repair, we'd rather over-explain than surprise you. Reach us at care@zerofixnow.com or +919116665461.